Trust & Safety

PetCloud is considered to be the most trusted Pet Sitting website in Australia for the reason that you and your pet's safety & welfare is our highest priority. We make our verification processes transparent and easy to understand. For these reasons not every new member is accepted on this website.

How does PetCloud help Pet Sitters with Safety?

I am a Pet Sitter, what safety measures should I follow?

How does PetCloud help Pet Owners with Safety?

I am a Pet Owner, what safety measures should I follow?

How does PetCloud help to keep visiting Pets Safe?


How the PetCloud website help Pet Sitters with Safety?

It is mandatory for all our Members to:

  • Upload a clear profile photo
  • Provide & validate their address on Google maps
  • Validate their email address
  • Validate their mobile phone number
  • No Pet Owners with Council declared dangerous dogs are allowed to use the PetCloud website to look for care
  • We offer insurance on all our bookings

As a Pet Sitter, what safety measures should I follow?

  1. Read profiles and choose your pet wisely – It is very important that when you get a booking request, you have experience with the kind of Pet you are going to sit. Don't meet pet owners who don't have a clear profile picture
  2. Let your neighbours know – When you reach the 'Meet & Greet' stage it's highly recommended that you let you neighbours know that you are expecting someone to come or have a friend with you. Always remember to trust your intuition
  3. Property checklist – Make sure your property meets the standards of RSPCA guidelines
  4. Pet Limits – Make sure you check with your local council for pet limits. To locate your local council and their by-laws for keeping animals, navigate to the Australian Government website and select your State, then local council
  5. Get your check list ready – As a sitter it's your responsibility to ensure you get an emergency contact, dietary checklist, vet contact number and details about the pet's routine so make sure they have added it all in their Pet's PetCloud profile
  6. Money matters – As a sitter you must ensure that you get paid through PetCloud's payment system. This will cover you with insurance during the stay
  7. Get trained – If you are new to pet sitting then we recommend you to do the RSPCA QLD accredited training modules. This will make you more prepared for your furry visitor
  8. Set up a Geofence – Geofences are a virtual boundary around your property and in the event that a pet escapes and is wearing our recommended GPS tracker, then you will receive an SMS alert if they ever go outside the boundary. You can also use your phone to track them using the app

How does the PetCloud website help Pet Owners with Safety?

It is mandatory for all Members to:

  • Upload a clear profile photo
  • Provide & validate their address on Google maps
  • Validate their email address
  • Validate their mobile phone number
  • Sitters must have a clear and recent national police background check if they will have access to inside your home
  • Sitters must upload a current Driver's license if they offer Pet Taxi services
  • We encourage photos of the Sitters backyard to also be uploaded and shared

As a Pet Owner, what safety measures should I follow?

  1. Read profiles and choose your sitter wisely – It is very important that before booking a sitter, you read their profile thoroughly to be sure if they have the experience or capability to take care of your pet. Don't meet pet sitters who don't have a clear profile picture
  2. Take a friend along – When you reach the 'Meet & Greet' stage it's highly recommended that you take a friend with you if you are going to the sitter's place for the first time
  3. Property checklist – Make sure the Sitter's property meets the standards of RSPCA guidelines. Give feedback & reviews on PetCloud afterwards
  4. Pet friendly house –As an owner you must make sure if the sitter has other pets, if there is a cozy spot for your pet and most importantly the house is escape proof
  5. Get your check list ready – As an owner, you must provide the sitter with an an emergency contact, dietary checklist, vet contact number and details about the pet's routine. Incase of an accident, ensure you discuss any spend limits for Vets at the Meet & Greet. This info should be in your pet's online profile
  6. Money matters – You must ensure that you pay through PetCloud's payment system. This will cover your pet with insurance during the stay
  7. Accredited sitters – Look for accredited sitters who have done the RSPCA QLD accredited training modules. This will ensure that your sitter has knowledge about taking care of your furry family member
  8. Safety of your Pet – Make sure you have up to date profile picture of your pet as this will be used for facial recognition on our FindingRover app
  9. Is there chemistry? – Your Pet must get along with the sitter and you must ensure that your listens to the commands given by the sitter. If the sitter can't manage your Pet, then maybe it's not the right match

How does the PetCloud website help to keep visiting Pets Safe?

  • We offer insurance on all bookings
  • We ask for details on your pet's health, habits, and identity so that in the event of escape, illness, or accident, both the Sitter and the Pet Owner is aware of what to do and who to contact, and makes relocating a pet easier
  • No Council declared dangerous dogs are allowed to use the PetCloud website to look for care
  • No Sitters who have had a dog with Parvo virus are allowed to use the PetCloud website
  • Pets that are not council registered are not allowed to use the website
  • Pets that are not microchipped are not allowed to use the website
  • We limit the number of pets that Pet Sitters are allowed to book at their property and encourage every Sitter to understand their local council bylaws
  • We provide an RSPCA Qld approved Property Checklist to helps to guide Owners and Sitters in understanding standards of care and know what to look for in backyards
  • We provide a Pet Sitter Success Manual and Video
  • Any Pet Sitter who becomes Accredited (through our online course with RSPCA Qld) is cross checked with the RSPCA's Animal Cruelty database
  • All pets have Flea, Tick, Worming, & Vaccinations reminders