Found a lost pet? Enter their microchip number below.
There are two ways to join: a) A Standalone Registry Sign Up option if you don’t want to know about any other convenient services. Or, b) the Full Experience Sign Up with the convenience of pre-filling your Microchip Registration with your PetCloud Profile and Pets Profile. It only takes a few minutes!
If you are already a PetCloud full access Pet Owner, go to your Pet's Profile, click Edit, and go to their Identity Tab to the Microchip field. From there you will be able to opt into storing your data in the Microchip Registry. Your pet's microchip number will not be saved without opting into the registry.
PetCloud’s mission is to make responsible pet care easy and is a convenient one stop shop for Pet Owners. Registering helps get your pet home faster if they ever get lost. It gives peace of mind knowing your contact details are linked to your pet’s microchip.
Instantly! Once your registration is complete, you can download the certificate instantly from your online account.
If someone finds your pet and takes them to a vet or shelter, they can scan the microchip and call you using the contact details in the registry.
Dogs, cats, rabbits, and even birds! If your pet has a microchip, you can register them.
Clients can use our public-facing signup page. There are two experiences: Full PetCloud Account with access to convenience services OR a Standalone Account where you can only search the registry.
There are 2 parts and costs to Microchipping: a) The Implanting by a Vet. Vets usually charge between $30 and $80 and b) the online Registration of the Chip with your contact details. The cost of having a Microchip implanted by a Vet depends on where you go.It’s a one-time fee.
Right now we don’t offer any pet tags. You can go to your local Mr Minute key engraving place to buy a pet tag at your local shopping centre.
Log in to your PetCloud account and mark your pet as lost. Make sure your contact details are up to date so someone can reach you quickly.
Both the old and new owners need to fill out a change of ownership form on the website. It’s easy and quick.
After you register your pet, you’ll be able to download and print a certificate from your account.
Sorry to hear this. Yes, please let us know. We’ll update your pet’s file so we don’t send you reminders.
There are 3 ways. a) Your vet can scan your pet to find the number. b) Check any paperwork you got when your pet was microchipped. c) Go to Pet Address and search the microchip number there as the pet may be registered with another national registry. If the Pet Address website also shows that your pet is not registered on any national database and you live in NSW or SA, contact the appropriate State databases to confirm if you are registered with them. If you live in VIC, take your pet to a local vet clinic and have their microchip scanned, verified and registered. In all states (other than VIC) we can offer Online Registration of your pet.
Most vets and animal shelters can microchip pets. They might help with online Microchip registration too.
Nope! If your pet is found and scanned, you won’t be charged to get them back.
Microchipping is mandatory for dogs and cats in most of Australia, with specific regulations varying by state or territory. In Queensland, for example, it is mandatory to microchip cats and dogs before the age of 12 weeks. Even though microchipping isn't mandatory in the Northern Territory, it's highly recommended. Even the best-behaved pets can escape by accident. A microchip helps strangers return your pet quickly and safely.
Yes, you can. You’ll need to contact both registries and follow a few simple steps.
You mean the ear Tattoo? That’s usually to represent a pet has been desexed✂️. A microchip is to do with your Contact Details and Name and is reasonably permanent and easy to scan by a Vet, Animal Rescue, or Pound.
Collars can fall off or get lost. A microchip stays in place for life and can’t be removed.
We take your privacy seriously. Your information is kept safe and is only used to help reunite you with your pet.
Our Terms explain how the registry works and what you agree to when using it. You can read them anytime on our website.
If there’s ever an issue, contact us. We’ll do our best to fix the problem or offer a refund if needed.
Not at all. It feels like a quick injection and is over in seconds. Most pets don’t even notice it.
No. Microchips don’t have GPS. They only help someone contact you if your pet is found and scanned.
To ensure security and maintain data integrity, we verify stakeholder identity through a digital process involving Government Issued photo ID. All data is encrypted, activity is logged, and securely stored in compliance with Australian Privacy law. Limited PetCloud are trained staff to uphold data privacy and integrity.
If your identity is successfully verified, the next step is finding out if you are Authorised by your workplace. You’ll be asked to upload proof of employment or affiliation (e.g., your AVA/VSB number, council email, or rescue shelter credentials).
If both Verified and Authorised then you’ll be granted Admin access via a secure login portal. This will allow you to register pets, view your registration history, and search the registry for microchip numbers with limited visibility based on your role.
Pet owners (or authorised Admins) should notify us so we can respectfully update the pet’s status in the registry. This ensures the data remains accurate and prevents confusion in future searches.
A Change of Ownership requires proof of ownership transfer — such as a signed handover form, adoption paperwork, or statutory declaration. Both parties may be contacted to confirm the transfer. We take this process seriously to protect pets and owners.
Owners can log in and self-manage their details online. If a Pet Owner is elderly or has disabilities and is unable to use a smartphone or a computer, then their appointed family representative can request an Ownership update through our online form. After submitting the required documents, our team will process the change securely and promptly.
Clients can use our public-facing signup page. There are two experiences: Full PetCloud Account with access to convenience services OR a Standalone Account where you can only search the registry.
Our Terms and Conditions outline your rights, responsibilities, and protections under our registry service. These are always accessible at petcloud.com.au/terms and are designed to align with government licensing standards and privacy regulations.
We are committed to data protection and transparency. Our Privacy Policy (found at petcloud.com.au/privacy) outlines how we collect, store, and use data solely for registry purposes, in full compliance with Australian Privacy Principles.
In line with Australian Consumer Law, there are no refunds on lifetime Microchip Registrations. If during registration you have made a spelling error on your account, then log in and update it. It is not possible to have a duplicate registration since microchip numbers are cross-checked for uniqueness upon registration and are only allowed to be assigned to one account. If you wish to receive a refund on a microchip registration, please contact us at support@petcloud.com.au.
Our dedicated Registry Support Team is available from 9am to 5pm AEST, Monday to Friday (excluding public holidays). Support requests outside of hours can be submitted via email or the contact form and are responded to promptly the next business day.
There are 6 States where Pet Owners can choose where they want to register their pets microchip: QLD, ACT, VIC, TAS, WA, NT
NSW & SA are the only 2 States who require use of their own registry.
Not at the moment. We’re open to future partnerships that promote responsible pet ownership and data interoperability.
Registration certificates are emailed to the owner and are also available for download in the pet’s profile after registration is completed and payment is confirmed. Stakeholders can view the record in their dashboard.
Verified Admins can log into their secure dashboard to view a complete history of all pets they’ve registered. This allows for audit tracking, updates, or bulk management.
Absolutely. We love supporting community events. Contact us with the details and we can help promote your Microchipping Day on social media, through local outreach, or even feature it in our pet care network newsletter.
You can register any microchipped dogs, cats, rabbits, ferrets, birds, horses. If you’re unsure, our team is happy to confirm whether a particular species is accepted.
Yes. Our bulk upload tool allows stakeholders like vets, shelters, and councils to register multiple pets at once via CSV upload. It saves time and is ideal for events, large litters, or high-volume registrations.
As a Breeder when you Sign Up to the Registry you need to create a Human Profile for yourself, and then Create a Pet Profile for each Pet.
When a puppy or kitten is sold, you as a Breeder need to Request a Transfer of the microchip information to the new Owner's name in the registry. This ensures that the new Owner is properly registered as the animal's Guardian and Owner.
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