About PetCloud

Pet care shouldn’t be a gamble. Yet today, finding someone to care for your pet often comes down to luck - unverified providers, low vetting standards by other platforms, inconsistent care standards, and little accountability when things go wrong.

The Real Cost of Getting It Wrong

The wrong booking doesn’t just cause stress - it can be expensive. Emergency vet bills, damaged property, a pet that won’t eat for days after a traumatic stay. And the emotional cost of knowing your pet was frightened, neglected, or in the hands of someone who simply wasn’t equipped - that’s harder to put a number on.

Unverified carers have no criminal history check, no training standard, and no accountability when things go wrong. Unaccountable operators on other platforms can disappear after a bad booking, leaving owners with no recourse and a pet that paid the price.

"The bitterness of poor quality remains long after the sweetness of low price is forgotten"

PetCloud was built so this doesn’t have to be the risk you take every time you need care. PetCloud exists to change that.

We’ve created a platform where trust is built in - not bolted on. By onboarding Pet Sitters who are all 100% Police checked and linked with live Biometric checks who are all provided with Vet endorsed training, and purpose-built booking systems, we strive to make safe, reliable pet care the standard - not the exception.

Police Checked Carers

We promote police checks, biometrically linked to Govt ID Verified Profiles, and clear standards - so pet owners know exactly who they’re trusting and can have confidence that the person they're booking has never been convicted of a criminal offence such as animal abuse, theft, or violence.

Animal Welfare-first training

We provide Vet-endorsed Pet Professional training to reduce risks like escape, injury, or poor handling. We promote Meet & Greets and Property Safety Checks in advance of bookings. Your pet deserves more than to be cared by someone who ‘just loves animals’. Professional Pet Sitters have the training and foresight to prevent risks and know when something is not right - and how to act on it quickly to prevent loss of life.

Early Health Checks and Lifelong Prevention

On PetCloud, you can book Sitters who provide ongoing support whether your pet needs Sitters who offer home visits to give medication, or, weekly help with Pet Maintenance tasks such as cleaning their ears, brushing their teeth or clipping their nails.

Industry Certifications

We accept Industry Certifications as opposed to someone who calls themselves an expert. This raises the quality of our platform and your pet’s experience.

Systems that protect pets

From secure booking to transparent communication, our platform is designed to help prevent problems - not just react to them. However, in saying this, it is a team effort which includes Pet Owners and Pet Sitters.

Pet care isn’t just a transaction.

Every pet is unique, and every pet has a name - and we use it.

Built by Pet Owners, for Pet Owners

We’re Pet Owners too. We use PetCloud to book Sitters and Dog Walkers for our own pets, because trust isn’t theoretical, it’s personal.

Every pet has a name. We use it.

Your pet’s health, happiness, and routine matter, and we work hard every day to be worthy of the trust you place in us. Follow our journey on LinkedIn.

We promote Veterinary grade Care Standards

PetCloud operates with nationally consistent standards designed to protect pets, owners, carers, and communities:

  • Pet Professionals are Police-checked linked to Biometric checks.
  • Property Safety Checklists are provided for in-home care
  • Pet Professional Training is offered
  • Thousands of verified reviews across Australia
  • We encourage compliance with each State’s Boarding Code of Practice
  • Education on local council laws for Sitters
  • Active promotion of responsible pet ownership
  • Proudly Australian-owned, operating for over 10 years

National NDIS Support

This is care infrastructure, not casual matchmaking.

Our Purpose

We take the care of your family member seriously. We believe in doing what is right for pets, and for people. PetCloud exists to support safer choices, kinder outcomes, and sustainable care.

Our Impact

PetCloud is a social impact organisation and a Disability Support Provider, creating flexible job opportunities for thousands of Australians, including women and people from diverse and multicultural backgrounds.

During bookings, Pet Owners can choose to donate $1 to support improved animal welfare nationwide. Small actions. Real impact.

Animals Types Cared for via PetCloud

Our focus is on domestic companion pets and small hobby farms. From dogs and cats to birds, fish, small mammals, reptiles, and livestock companions—whether care is needed for a day, a week, a month, or long term boarding, PetCloud supports a wide range of care needs.

You, and your Pet’s Safety and Welfare Matters

Trust and safety are foundational, not optional. Our platform is designed to reduce risk, increase transparency, and give Pet Owners and Sitters confidence at every step. Learn more about our Verifications and Trust & Safety standards.

Not all pet care platforms are equal. Unverified carers have no criminal history check, no training standard, and no accountability when things go wrong. Emergency vet bills, a traumatised pet, and no recourse — that's the real cost of a bad booking. This page explains exactly what PetCloud does to raise the bar, and what you can do to find the right fit.

Our Business Model

PetCloud is free to join and the platform enables animal lovers to responsibly monetise their time, skills, homes, vehicles, and backyard.

For Pet Sitters, it provides:

  • Demand generation
  • Verification
  • Training in Animal Care, OH&S, Basic First Aid, Local Council laws, Communication
  • Secure Escrow payments
  • Compliance support
  • Reputation Management

For Pet Owners, it delivers:

  • Choice
  • Reliability
  • Accountability
  • Peace of mind

For partners and investors, it is mission-critical, repeat-use software infrastructure in a booming pet industry. Partner with us.

Our Beginning

PetCloud was founded in 2007 by Deb, after experiencing firsthand how broken and disconnected traditional pet care options were:

  • Kennels were booked out during peak periods
  • A Boarding kennel refused Deb a tour (a red flag for overcrowding or poor conditions)
  • Boarding led to illness and stress for her dog (contracted kennel cough)
  • Care was impersonal—staff didn’t even know her dog’s name (impersonalised, and possibly high volume)
  • Pickup times were inflexible & didn’t account for delayed flights (inflexible)
  • Early pet sitting involved paperwork sent through the post, long drives, and meeting strangers with no visibility into their criminal background or experience.

As a Pet Owner new to pet boarding, Deb didn’t know what interview questions to ask, or what responses were considered red flags. After hearing the same frustrations from fellow Pet Owners at dog parks across the city, one thought became clear:

“Surely I’m not the only one. This has to be online.”

PetCloud was born from that moment: Out of necessity, empathy, and a belief that pet care could be done better.

Recognition

PetCloud has been recognised for innovation and growth, including:

  • Finalist – Lord Mayor’s High-Growth Business Start-Up
  • Finalist – Lord Mayor’s ISPT Award for Digital Strategy
  • Business News Australia – 40 Under 40: Top Young Entrepreneurs

Our Community

Our community continues to thrive and grow across Australia. Join the conversation, provide ideas or suggestions for improvements, and help shape the future of responsible pet care in our Community Forum.