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How Pet Owners can book a Pet Taxi


Install The PetCloud App

Then Post a Job for a Pet Taxi
1) Pick up trip and, a
2) Collection trip, in advance for the dates and times which align with your Vet or Grooming appointment.


Prepare your Dog with a Body Harness or Cat Carrier

If you don't have one, you can buy it online or pick one up from a pet store.


Your Pet is Picked Up

Your pet is picked up and taken to their appointment.


Your Pet is Collected from their Appointment

After the Vet or Grooming appointment is complete, your pet is picked up by a Driver and safely brought home.

Pet Safety Riding Requirements

  • It is the Pet Owners responsibility to present Cats in a carrier and Dogs wearing a body harness & leash to our Drivers. All Drivers have seat belt adapters.
  • This service is for unaccompanied pets only. We are not licensed to transport Humans with their pets.
  • This is not an animal ambulance service. If a pet is ill, please phone an animal ambulance or a Mobile Vet.
  • Please ensure Grooming & Vet Appointments have been pre-booked before scheduling a Pet Taxi ride.
  • If a pet vomits or toilets, a cleaning fee of $100 is payable.
  • No Aggressive Dogs.
  • Posting a Job for a Pet Taxi is only confirmed once an available Driver accepts the Booking which notifies you and you fund your PetCloud wallet with adequate credits for the trip.

Customer Service

Email: service@petcloud.com.au

Phone: 1300 66 77 85

Pet Taxi, a safe and convenient pet transport service

More Pet Owners, like you, prefer PetCloud's national network of Pet Taxis. PetCloud is the most trusted booking service in Australia, and it is part-owned by Australia's oldest and most respected Animal welfare Charity, RSPCA Qld:

  • Book your Pet Taxi via the App or via your Vet or Groomer's Business Portal. Fare estimates are provided in advance.
  • Fully track the status of your pet's trip, including real-time location and ETA, on the map.
  • Our drivers are Police Checked, hold an Australian Licence, and are trained in animal handling. To become a driver, visit.
  • Access National Customer Support by RSPCA Qld on shore in Australia.
  • Full Liability Insurance up to $10M and Pet Transit Insurance up to $5M included.

Frequently Asked Questions for Pet Owners

A pet taxi is a pet transportation service, like an Uber for your furbaby! Pet Taxi allows your pet to be driven unaccompanied to and from any location you choose, by our fully-accredited pet taxi drivers.
The cost of booking a Pet Taxi with PetCloud can range from $25 to $50 for short trips, though you may be eligible for discounts if you have a coupon code. The total cost depends on distance of the trip, time taken to complete the booking, where it is a Day or Night trip, any extra wait time, special care requirements etc. You can get an estimate on the App while booking your Pet Taxi.
PetCloud Pet Taxi Drivers are Police Checked, hold an Australian Driver's License, and are insured, and trained in animal handling.
Prepare your Dog with a Body Harness or Cat Carrier. If you don't have those, you need to buy one. They will need to have a loop so that a car seatbelt or our seatbelt adaptor can connect to it to secure your pet during transit.
PetCloud has Pet Taxis specifically for unaccompanied Pets. We can't speak for what other taxis offer but we have heard generally not.
Fares are calculated based on the distance of a given trip. Fare estimates are provided in advance of your trip.
To avoid car sickness, Pet Owners should not feed pets for a couple of hours before a car trip, as vomiting food becomes more likely if food is in the stomach. Once in the car, allowing fresh air and enabling the dog to see through a window may help alleviate motion sickness in some dogs. Puppies are more likely to get motion sickness than older dogs. If your pet is prone to vomiting during transport and they vomit, you may be required to pay for a clean up fee.
You will be required to book an Animal Ambulance as we don't offer emergency transport.
Yes, you can track your pet's journey with our Pet Taxi app which you can download in the Apple App Store & Google Play Store.

Thousands of Pet Taxis ready to drive your pet safely to the Appointments they need...

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Our website provides a written agreement for your services booked.

Trained Minders

Trained Minders

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RSPCA Support

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