In the event that a PetCloud-booked Pet Sitter’s actions lead to a Pet‘s Accident or Illness, PetCloud’s insurance policy will protect your wallet against the financial burden of enormous Emergency Vet bills.

Here’s some Hypothetical Situations

Scenario 1. A Pet Sitter is walking down some stairs and accidentally treads on a Guest dog’s leg and it is broken and has to go to Vet. The Vet advises the Pet needs to see a specialist for an operation. The Pet’s Vet bills amounting to $20,000 are covered by PetCloud.

Scenario 2. A Pet Sitter takes the Guest Pet for a walk in the park and the pet gets a paralysis tick. The Sitter doesn’t notice. The pet becomes sick and has to go to the vet. The Pet’s Vet Bills amounting to $10,000 are covered by PetCloud.

Scenario 3. A gate is left often by a visitor at the Pet Sitter’s home and the Guest Pet escapes and is hit by a car. The Pet is injured and is taken to the Vet. The $15,000 Vet Bills for the Pet are covered.

For the following policies to take effect, ALL services must be booked and paid for via the PetCloud platform in full prior to service starting. All claims must then be received within 30 days of the incident that is deemed to have caused the claim.

  • Public Liability cover
  • Care Custody & Control cover (the visiting pet)

While these policies are good back stops, they are no replacement for common sense, conducting Meet and Greet full property tours beforehand, and booking RSPCA Accredited Sitters and ensuring the Pet Sitter has all the information they need to care for your unique pet while you are away.

We provide the following to you as an Owner or a Sitter to have maximum peace of mind:

  • RSPCA Accredited Animal Care Training
  • Insurance
  • Police Checks
  • Customer Support
  • Digital Badges

Note: An excess of $1,500 is required to be paid by the Pet Sitter in the event of a successful claim whether the Pet Sitter is at fault or otherwise.