What is an Incident?
Incidents are “unplanned events or situations that result in or have the potential for injury, ill health, damage or other loss which occurred during an engagement between a worker and a client who have used the PetCloud Platform to connect.
Reporting an incident
There are several ways to report an incident to PetCloud:
- Complete the form on this page (below)
- OR Contact us on 1300 667785
- OR Email us at firstname.lastname@example.org
If you’re a support worker,the incident must be reported on your timesheet & submitted.
What happens when we receive your incident?
We aim to review any incidents within 2 working days. We may contact you to seek additional information.
If a registered disability provider or an approved home care provider is connected to the Client’s account, PetCloud will forward the incident details to the registered or approved provider for review and investigation.