When life throws unexpected challenges your way, especially in times of crisis, the last thing you should worry about is the well-being of your beloved pets. Whether you’re a health practitioner assisting patients, a support coordinator for NDIS participants, or someone facing urgent psychiatric treatment, PetCloud is here to offer peace of mind by connecting Pet Owners or their Medical Team, to a national network of police checked and insured home-based Pet Sitters and Support Workers for crisis support pet care.
How PetCloud supports Health Practitioners and Support Coordinators
As a health practitioner or support coordinator, your priority is the well-being of your patients or participants. When they face urgent hospitalization, or rehabilitation, one of the most pressing concerns is often, “Who will take care of my pet?” PetCloud is the solution that offers fast crisis support pet care, knowing that their pets will be cared for in home-based environment. By recommending PetCloud, you’re not just providing pet care; you’re helping to reduce the emotional stress and anxiety that often accompany sudden hospital admissions.
What is PetCloud?
PetCloud is a national booking platform that connects pet owners, and the people supporting them, with police-checked, home-based Pet Sitters across Australia. The NDIS doesn’t fund pet care, so PetCloud helps fill a gap many people only discover once a hospital admission is already under way.
Pet Sitters and support workers on PetCloud have been known to visit Patients in hospital car parks with their pets, or nearby dog parks, and with Nurse permission, even bring pets inside the hospital for a short visit.
One of the most powerful things about PetCloud is it’s unique pet jobs board which is a massive time-saver. It’s fast and free to post a job, this sends out a job alert in a 25km radius and available Sitters apply.
PetCloud is a private Australian company that runs a national sharing economy booking platform and pet jobs board. All bookings are carried out by Service Providers and are paid for upfront through the PetCloud Website or Apps.
What the NDIS does and doesn’t fund
The NDIS doesn’t fund pets or pet care. Its list of supports that are not NDIS supports includes pet boarding, pet food, vet costs and pet grooming (eligible assistance animals are the exception). So caring for a pet while its owner is in hospital is privately funded. What the NDIS may fund is support for the participant’s own disability-related needs, such as help with household tasks or getting out into the community, where that is in their plan. PetCloud’s NDIS Support team can arrange a support worker for those supports, and arranges invoices for NDIS participants. For pet care, you can search PetCloud for home-based Pet Sitters and book short or long stays yourself.
How to arrange NDIS-funded support
Disability support bookings involve more safeguards, verifications, training, and administration so PetCloud provides a dedicated point of contact you can speak to. Request a free quote or Request a call back with our NDIS Bookings Team Member.
How to book privately funded pet care
Getting started with PetCloud is simple to do yourself (but we acknowledge can be hard if you are in crisis-mode, but give it a try). This way you can ensure your pet is cared for while you focus on your health:
- Post a Job: Visit PetCloud and post a pet care job in just a few clicks. It’s free and fast!
- Review Applications: Available Sitters in your area will apply for the job. You can review their profiles, read reviews from other Pet Owners, and choose the best fit for your pet.
- Meet & Greet: You or your next of kin can arrange a Meet & Greet with your chosen Sitter to ensure compatibility and peace of mind.
- Book and Pay Online: Once you’re satisfied, pay by booking the service and make a payment securely online through PetCloud. Your pet’s care is now sorted, allowing you to focus on your health and recovery.
Why a pet care plan matters
All pet owners in Australia have a legal duty of care for their animals, including while they are in hospital. That legal duty of care states that Pet Owners must ensure animals are watered, fed, sheltered. Pet Owners can face legal prosecution if their pets are abandoned and neglected.
Pets aren’t a piece of furniture to be left in a locked house, unattended to, if a Pet Owner has to go to hospital or respite. They are dependent, living, sentient beings that experience fear, hunger, distress, and happiness – just like humans do.
Whoever looks after a pet may need access to the home while its owner is in hospital or rehabilitation, so checks matter. Support workers arranged by PetCloud’s NDIS Support team have:
- National Police checks
- NDIS Worker Training
- Liability Insurance
- Right to work in Australia
- ABN
- Weekly Timesheets
- Service Agreements
- Quality Safeguards & Feedback
PetCloud has safeguards in place, including service agreements and a clear process for feedback and complaints. PetCloud is not an NDIS registered provider.
Ask about pets early
“Who will look after my pet?” is often asked too late. Health practitioners and support coordinators can ask about pets at admission, at plan reviews and when setting up supports, so a pet care plan, and a way to pay for it, is in place before a crisis.
Why cost is a barrier
Watch this short ABC video about how little people on the Disability Support Pension have left after rent. When it was filmed, Madelaine Stewart received $1,002 a fortnight and paid $500 a week in rent, leaving almost nothing for pet care. The maximum single DSP rate is now $1,237.70 a fortnight (from 20 September 2026).
Earning more doesn’t always help much either. Once a single person on the DSP earns over $226 a fortnight, their pension reduces by 50 cents for every extra dollar. That’s why affordable, home-based pet care, and planning for it early, matter so much.
Affordable, home-based care
PetCloud is affordable.
Some People have no family or friends network they can rely on
Why PetCloud is Your Go-To Solution for Crisis Support Pet Care
PetCloud is a trusted, Australia-wide sharing economy platform that connects Pet Owners with home-based Pet Sitters. Pet Sitter services are available in key cities such as Brisbane, Sydney, Melbourne, Perth, Newcastle, Gold Coast, Adelaide, Darwin, and Hobart, ensuring that wherever you are, your pets are never far from the care they deserve.
We understand that when you need crisis support pet care, every second counts. That’s why you can post a job on PetCloud within minutes—it’s free and fast. Once your job is posted, available Sitters in your area can apply to care for your pet. You or your guardian or next of kin can then arrange a Meet & Greet with the Sitter of your choice to ensure it’s the right fit for both you and your pet. Once you’re satisfied, simply make a payment online through PetCloud before the service begins. This process is designed to be seamless, allowing you to focus on your recovery while knowing your pet is in safe hands.
Service Areas Across Australia
PetCloud’s platform is national and there are home-based Pet Sitters in major cities and regions across Australia. Including:
- Brisbane
- Sydney
- Melbourne
- Perth
- Newcastle
- Gold Coast
- Adelaide
- Darwin
- Hobart
No matter where your patient or participant is located, PetCloud enables you to search for high-quality pet care is accessible when it’s needed most.
In times of crisis, PetCloud stands as a reliable partner, helping you find pet care for while you get the urgent treatment you need. The national network of home-based Pet Sitters can provide compassionate, flexible, and trustworthy care, so you can focus on what truly matters—your recovery.
For more information or to get started, visit PetCloud today. Book home-based, police checked and insured Pet Sitters to take care of your pets, so you can take care of yourself.
